Department of Retirement Systems reduces customer service hours in July

Laptop and alarm clock on a white tableThe Washington State Department of Retirement Systems (DRS) will have reduced customer service availability in July due to mandatory furloughs of team members and high seasonal volumes of retirement processing.

  • DRS will be closed on the following dates: July 2, 10, 17 and 24, 2020.
  • DRS will be available for customer service questions via phone calls (1-800-547-6657) and emails on the following Mondays: June 29 and July 6, 13 and 20, 2020.
  • Due to COVID-19, DRS remains closed to in-person customer visits and onsite services.
  • Online services are still available. As always, customers can apply for retirement online.
  • While most DRS team members are now working remotely, we continue to process retirement applications and benefit payments per the usual schedule.
  • DRS has suspended in-person retirement planning workshops scheduled around the state and replaced them with live online webinars covering the same topics.
  • DRS is conducting all job interviews and skills assessments online.
  • DRS continues to monitor and promote health and safety for its team members, who are regularly updated on COVID-19 developments and best practices for slowing the spread of germs.