Recently the Technology Helpdesk has received reports of struggles with Zoom sessions not connecting or operating correctly. We have determined that most of these issues are happening to our Mac users. In such cases you (the host) may not have your video showing to your students, while you cannot see theirs as well. Audio may also not be transmitting correctly.
After looking into this, we have found that Mac computers will often connect to the first openly available Wi-Fi network present. In our buildings, this is OSD Public as it has no password. If your Mac computer automatically connects to OSD Public, you will have Zoom session issues, as described above.
When you restart or open up your computer on-site for the day, please check your Wi-Fi network to ensure that it’s on OSD Wi-Fi, NOT OSD Public.